Frequently Asked Questions

User accounts can be canceled by contacting customer service via the Contact Us link found at top of Home page.

Please select the link to Privacy Policy at the bottom line of the site.

Go to My Account to edit information.

Yes. It is quite simple to establish an account and the system will prompt you for the information needed to complete a transaction.

To access your account, click on the Log In link at the top of any page on our site. Then click on the My Account link at the top of the new page. A screen appears allowing you to simply select an area you wish to update.

Sales tax (6 percent) is applied only in the state of Maryland.

The site does not retain billing information.

Registered users must be 13 years or older. If you wish to allow your child who is under the age of 13 to design and purchase a customized badge, you can register and help your child create and purchase a badge.

Registered users must be 13 years or older. If you wish to allow your child who is under the age of 13 to design and purchase a customized badge, you can register and help your child create and purchase a badge.

This will happen if the design you created did not reflect the Terms & Conditions of membership. The site will delete the design from the Gallery, which will remove it from your Shopping Cart.

Customer Service will respond within one business day of your inquiry Monday–Friday 8:00 AM–5:00 PM (Eastern).

GSMYOB customer service can be reached 24/7 via email. It is our goal to respond to every inquiry within one business day of receipt.

The Make Your Own Badge site works best with newer versions of internet browsers, including IE9 (Microsoft), Firefox (Mozilla), Chrome (Google) or Safari (Apple). Please consider upgrading your IE browser or downloading another option for the best results.

Per Terms & Conditions of the site, ownership of the artwork you create is transferred to GSDS. Sales of this artwork benefit Girl Scouts of the USA and your local Girl Scout Council.

Designs will automatically rotate out of the Gallery if there are no sales within a reasonable period of time. The design will remain in your My Collection archive.

If you are having trouble using the design tool, be sure to first visit our Badge Designer Tips page. In addition there are other question/answers in this section that may answer your questions. If not, please contact customer service via the Contact Us link found at the top of your screen.

An account is activated for designing and saving designs with a membership once you register. A badge cannot be purchased until the account is activated.

On the Home Page, use the “Register” button and complete this process.

Children under the age of 13 are not permitted to register for an account. If you wish to allow your child who is under the age of 13 to design and purchase a customized badge, you can register and help your child create and purchase a badge.

When you register with Make Your Own Badge, you have the ability to save your designs.

Simply click the “Login” or "Register" buttons in the upper left corner of your screen and follow the steps detailed.

A log in button is found on the top right of each screen. Once you have registered, you can sign in by clicking the log in link. Enter your user name and password and you will be signed in.

For security purposes, users are automatically logged out of the site after 30 minutes of inactivity.

Select the badge you wish to purchase and the design will open to select “Buy this design.” That will take you to the checkout page, which will walk you through the ordering process.

Your order is transmitted to our production facility, where we will print and produce your custom badge design. Your badge will go through Quality Assurance, and is then shipped to your door.

For bulk orders, additional $.50 added to $5.00 for each badge over 10.

Using your computer keypad, select your print option and the screen will print. You will receive an order confirmation by email, which is also printable.

If you did not receive a confirmation email, please contact customer service.

Go to My Orders to view order information.

Any item in the shopping cart can be edited before you place the order. No orders may be changed after an order has been submitted.

Select the product you wish to purchase, then proceed through the checkout process. This order will be added to your account.

Log into www.gsmakeyourown.com. The log in button becomes My Account. Select the My Account option and view the tab titled Orders. Or look to the far right side of the Home Page and see the link to My Orders. That will take you to the same section.   

To retrieve your Account ID or password click the Request New Password link. An email will be sent to the address on file.

It may be that your log in user name or password was not accurate. Please log out and in again to be sure. If this does not resolve itself, please send an email to customer service (info@gsmakeyourown.com) and they will assist you.

Yes. Once you have logged into the system, access My Account and the system will prompt you for the information to make the change.

You can manage your personal information, including your email address, password, or email preferences at any time. The site does not retain billing information.

You can place your order using a Visa or MasterCard.

We do not accept PayPal at this time.

You will be sent an email when your order is shipped. Orders will generally ship within 14 business days from date of order. If more time has passed, please contact Customer Service with your order number.

Since every situation is different, please send an email to our customer service (myo@girlscouts.org). Generally, if there is something wrong with your order or it is damaged, and it is within 15 days of receiving the order, we will work to correct and replace your order or issue a refund. Please see Contact Us section for our MYOB promise. Please include your order number with all inquiries.

Orders will generally be shipped within 14 days of order confirmation. We offer several shipping methods, which you can select when you place your order. Standard shipping within the contiguous United States is 5–7 days.

The Make Your Own Badge site ships via USPS and UPS in order to provide reliable service and package tracking.

1 badge - $1.30
2 badges - $2.50
3 badges - $3.75
4-10 badges - $4.95
AK, HI - $9.95
* At this time we do not offer international shipping.

Important Notes
Rates are subject to change.
Orders will be shipped within 14 days of order confirmation.

For orders larger than 3, your order tracking information will be sent to you by email for tracking using the UPS website.

Since Make Your Own Badge creates a completly custimized product with your special design, we take care in providing your product to ship within 20 business days. Normal ground shipping time is 5–7 days.

If a tracking number is not working, please double check the number on the email you received. Tracking does not appear until the package has been picked up from our facilities. Please wait to track until one day after the shipment advice. If you are still unable to track, please complete the Contact Us form for additional assistance.

The Make Your Own Badge site makes every effort to ship complete orders. If there is a delay, customer service will advise you of this in advance and quote a new shipping date.

The site is secure and no credit card information is stored on the site.

Yes, you may submit designs from outside the USA.

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